Guide for Parents

At mixi, we understand that the safety of your children is very important. We want you to be in control of the experience your children have with Monster Strike to ensure they have lots of fun in a safe and controlled environment.

Many answers to the questions often asked by parents are covered below. If you do not find what you are looking for, please contact mixi via the link at the bottom of this page.

If you have any questions about the game, please go to the FAQ section which explains how to play the game.

Purchasing Orbs

Monster Strike is a free to play game so anyone can simply download and enjoy it. Players can use Orbs to help progress in the game and enhance their experience. Orbs can be obtained during gameplay and also by purchasing them in the Shop within the app. Players will never be required to purchase the Orbs to play Monster Strike.

Payment for purchased Orbs is made through Google Play for Android devices and Apple iTunes Store for iOS devices. In-app purchases range from $0.99 to $99.99 per transaction in the Shop. Players are asked to confirm their purchase before completing the transaction.

We strongly recommend that parents restrict or disable in-app purchases and set up password protection on devices used by minors. This can be done in the general settings of the devices. For help on using the setting for iOS or Android devices, please follow the links below:

iOS
App Store
Android
Google play

Payment processing, refund policy and security

All payments are processed through either Google Play or Apple iTunes Store using the account that is linked to your registered email address. As mixi does not have access to any credit card information, we are unable to provide refunds. For any inquiries regarding refunds and payments, please contact Google or Apple support teams using the links below.

Apple Support
Apple Support Page
Google Support
Google Support Page

If you suspect fraudulent activity on your accounts, please contact Google or Apple using the links above. mixi does not sell Orbs or any other Monster Strike products on any third party websites. To ensure your children's safety, please only use Google Play or Apple iTunes Store to download Monster Strike and purchase Orbs.

If Google or Apple have referred you to mixi regarding any suspected fraudulent activity, please contact us via the link to our contact page. Please include any details of the suspected incident and screenshots, transaction receipts, emails etc.

Please use the contact page if you have any further concerns about security and safety.

Your questions and feedback are very important to us. We will do everything we can to assist you.
Thank you for helping us to make Monster Strike a fun and safe game for all our players!

Monster Strike Support Team

Click here for the contact page