This issue has now been fixed. If you received an error message, please try sending your inquiry again. Thank you for your patience!
The issue is still reoccurring and under investigation. If you received an error message, try sending your inquiry again at a later time. The issue occurs at random times, while other times mails to support are received correctly.
From 10/29 7AM, there has been an issue with the support system. Some players have been getting error messages when they try to send an inquiry. We are currently investigating the issue and will update when we have any new information. We would like to apologize to those who have gotten an error message when trying to send an inquiry.
Players that have gotten an error message will need to resend their inquiry after the issue has been fixed. We apologize and thank you for your patience.