Please create a new account (of the game) if you would like us to recover your data. Please also fill in the form below.
Note: If you are unable to backup your data, please go to the "Bugs and Issues" form.
- Please do not play any further than the tutorial, make any purchases, or claim any mission rewards on the new account.
- If the app is running, please go to "Friends"→"Search for Friends" and find the User ID written as "User ID:XXXXXXXXX."
Example: October 10th
Note: Before we can get started with the data recovery process, please read our Terms and Conditions and reply to us stating clearly that you accept.
Otherwise, we will not be able to handle your request.
Note: In case we need any further information, we will send an e-mails to your registered e-mails address.
Please change your mailer settings to ensure that you receive e-mails from our domain (@mixi.jp.)
I consent to the collection of my personal data, which I have provided in my customer support request, for the purpose of processing my request, and to transfer such personal data to XFLAG, Inc.（Sumitomo Fudosan Shibuya First Tower 7F, 1-2-20 Higashi, Shibuya-ku, Tokyo, 150-0011, Japan）. I can revoke my consent at any time with effect for the future. I am aware that XFLAG, Inc. is subject to data protection laws which might not offer a protection comparable to the protection under the laws of my local jurisdiction.
Note: Your mailer will launch after pressing "SEND."Please send the message without making any changes.